When are the movies updated?
How many movies can I have out at the same time?
Do you have to be a member?
How many copies of each DVD are in the Rental Machine?
How do I find locations?
I received a promotion code for a discount. How do I use it?
How do I receive promotions or discounts from MovieCube?
When are the movies updated?
The new releases are updated every Tuesday, which is the national release date.
We know, a week can feel like an eternity where movies are concerned...
How many movies can I have out at the same time?
We know you’re tempted to fill up that shopping cart with movies. But sorry, you can only rent up to three DVDs at the same time on one credit card.
Do you have to be a member?
No. There are no forms, no fees, no membership cards. Rent as often or as little as you like.
We’ll treat you like family every time you return.
How many copies of each DVD are in the Rental Machine?
The number of copies per DVD varies dependent on the box office sales and popularity.
How do I find locations?
MovieCube has locations across the country. You can find the locations nearest you by
clicking here or going to the home page and selecting “Find a Location”.
I received a promotion code for a discount. How do I use it?
Lucky you. Don’t worry. It’s easy to use the promotion code. After you’ve selected your movie(s), select “Check Out”. You will see an area to input your promotion code. Input the code and complete the rental. When you return the DVD, we will subtract the value of the promotion from the amount we bill your credit card.
How do I receive promotions or discounts from MovieCube?
If you sign up as a MovieCube member, you will receive one free night DVD rental. Plus, if you opt in to receive our newsletters, you will receive additional offers and discounts.
See how much we love you!
Where do I return my movie?
Am I charged for late fees?
What time of day does the rental need to be returned by?
How do I pay for renting a movie?
Does the kiosk issue receipts?
I used a promotion code but the discount doesn’t appear on my rental return confirmation email.
How long can I keep the movie?
Where do I return my movie?
You should return your movie to the location where you rented your movie.
Am I charged for late fees?
No. You are charged $1.00 per day for every night you rent your DVD. The cut-off time is 7 pm.
What time of day does the rental need to be returned by?
The cut-off time for the next day rental is 7:00 pm local time.
How do I pay for renting a movie?
Your credit or check card works just fine. We accept Visa, Mastercard, American Express and debit cards with a Visa or MasterCard logo (except in Canada). We do not currently accept gift cards. Your credit or check card is charged when you return the movie.
Does the kiosk issue receipts?
The kiosk will send a return confirmation directly to your email address if you provide an email address when you rent your DVD.
If you have a dispute or would like to review your account, please contact customer service at 800-518-1574.
I used a promotion code but the discount doesn’t appear on my rental return confirmation email.
The rental return confirmation should include the discounts applied to your rental. Please check your online credit card statement. If there is a discrepancy, please phone customer service at 800-518-1574 or send them an
email.
How long can I keep the movie?
You have up to 14 days to return your movie. If you do not return the movie within 14 days, the credit card that you used to rent the movie will be charged $35 (rental period plus cost of movie) plus tax and the movie is yours to keep.
What do I do if the DVD I rented is not playable?
What if the wrong DVD is in the box?
What will happen if I lose the movie?
I’ve lost the DVD case. What should I do?
What do I do if the DVD I rented is not playable?
Please use a soft cloth to clean the DVD. If it still does not play, call Customer Service at 800-518-1574 or send us an
email.
What if the wrong DVD is in the box?
Please call Customer Service at 800-518-1574 or send us an
email. You will need to return the DVD, but you will not be charged.
What will happen if I lose the movie?
If you lose a movie, please contact Customer Service at 800-518-1574. For a lost movie, the credit card that you rented the movie with will be automatically charged the "no return fee" on the 14th day the movie is checked out.
I’ve lost the DVD case. What should I do?
Please contact customer service at 800-518-1574 or
email us.
I used a promotion code but the discount doesn’t appear on my rental return confirmation email.
I need to reach Customer Service. What are the hours of operation?
What will happen if I lose the movie?
What if the kiosk is out of service?
What if my kiosk won't allow me to return my movie?
What if my credit or check card was charge incorrectly?
What if my credit or check card was denied?
I used a promotion code but the discount doesn’t appear on my rental return confirmation email.
The rental return confirmations do not reflect the discounts applied to your rental. Please check your online credit card statement. The discount should be reflected on your credit card statement. If it isn’t, please phone customer service at 800-518-1574 or send them an email.
I need to reach Customer Service. What are the hours of operation?
Our Customer Service department is open 7 days a week from 6 am until midnight CST. The phone number is 800-518-1574 or you may also contact us via
email and we will respond within 12 hours.
What will happen if I lose the movie?
If you lose a movie, the credit card that you rented the movie with will be automatically charged the "no return fee" on the 14th day the movie is checked out.
What if the kiosk is out of service?
We apologize for the inconvenience. Please contact our customer service at 800-518-1574 or
email us and we will be sure that your movie is returned and your account is adjusted.
What if my kiosk won't allow me to return my movie?
Please make sure that the tag on the DVD can be seen through the hole in the case. If you are still unable to return the DVD, please contact customer service at 800-518-1574 or via
email us.
What if my credit or check card was charge incorrectly?
Please contact customer service at 800-518-1574 or
email us.
What if my credit or check card was denied?
Please contact customer service at 800-518-1574 or
email us.
Is my credit card number safe? What is the credit card security?
Will my email address be sold?
Why do you ask for my zip code and my email address?
Why do you ask for my email address?
Is my credit card number safe? What is the credit card security?
Yes. We use the most secure method of credit card transactions. Your credit card number is not stored in the kiosk computer system and is encrypted in all transactions going to and from the credit card processor.
Will my email address be sold?
No! We will not sell your information to outside parties. You have given us your email address in order to receive receipts and promotional offers from us.
Why do you ask for my zip code and my email address?
To further secure your transaction, we use your zip code as part the credit card verification process.
Why do you ask for my email address?
We use your email address to send rental and return confirmations to you.